All our software and hardware is extensively tested before being released to customers. For these tasks we have a special team: GONEN AUTOMATION SERVICES. This team consists of specialized product experts who also install and implement our products at our customer sites. If for some reason your system is malfunctioning, you can count on fast and adequate service.

If you have any questions you can contact our helpdesk. The helpdesk is open Monday through Friday:

08:30 – 12:30
13:00 – 17:00

Customers with a maintenance contract, who have questions or problems, can contact our helpdesk at telephone number +31 78 652 07 40 or send an email to

Customers without a maintenance contract are required to send an email describing the problem