If you request a repair of a terminal, please contact our technical support team first. Usually customers with a maintenance contract are able to receive a replacement terminal during repair.You can reach us at the following number:
+31 78 652 07 40 (helpdesk/support)Repairs need to be presented properly packaged, with a fully completed “Repair Request Form”. This document can be completed online below. You will receive a confirmation which you can print out and attach to the product. If you send more then one product, you need to complete and attach a separate form for each
GONEN AUTOMATION SERVICES B.V.
Laan der Verenigde Naties 275
3318 LA DORDRECHT
We will make sure that the repair will be carried out as soon as possible. The terminal will be automatically returned to you when it has been repaired. If you are in possession of a replacement terminal, we expect this back one week after returning the repaired terminal.