If you need to have particular hardware repaired, please contact our support department first. Usually it is possible for customers with a maintenance contract to receive a temporary replacement hardware while the defective hardware is being repaired.

You can reach us at the following number +31 78 652 07 40

Hardware that is sent for repairs need to be packaged carefully, accompanied by a completed “Repair Request Form”. This document can be filled out online. You can print out the confirmation that you receive through the email and send it along with the defective hardware. When sending multiple hardware products, you need to fill out and include a form for every single hardware product.

Repairs can be sent to:

GONEN AUTOMATION SERVICES B.V.

P.O. Box 9032

3301 AA DORDRECHT